Shipping Policy
Effective Date: January 1, 2024
Welcome to ASV Services. This Shipping Policy outlines the terms and conditions related to order processing, handling times, delivery methods, transit timelines, and related shipping information for the purchase of our utility trailers and heavy trailers.
By purchasing from ASV Services, you agree to the terms described below.
1. Overview
ASV Services specializes in the sale of utility trailers and heavy trailers. Due to the size and nature of these products, shipping and delivery procedures differ from standard parcel shipments. We are committed to providing clear timelines and professional coordination to ensure a smooth delivery experience.
Our standard timeframes are as follows:
- Handling Time: 1 to 3 business days
- Transit Time: 2 to 7 business days
Business days are defined as Monday through Friday, excluding federal holidays.
2. Order Processing & Handling Time
A. Handling Time (1–3 Business Days)
Handling time refers to the period between confirmed payment and when the trailer is prepared and released for shipment.
During this period, we may:
- Confirm payment clearance
- Verify order details
- Conduct a pre-delivery inspection
- Prepare required documentation
- Coordinate transport arrangements
Orders are typically processed within 1 to 3 business days after full payment has been received and successfully cleared.
Orders placed after business hours, on weekends, or on holidays will begin processing on the next business day.
3. Payment Clearance Requirement
Shipping timelines begin only after:
- Full payment has been received
- Funds have cleared (for credit/debit cards or bank transfers)
- Any required documentation has been completed
For ACH or wire transfers, processing may be delayed until confirmation of cleared funds from our financial institution.
ASV Services is not responsible for delays caused by incomplete payment information or payment processing issues.
4. Transit Time (2–7 Business Days)
Transit time refers to the estimated delivery period after the trailer has been dispatched from our facility.
Estimated delivery time is typically between 2 and 7 business days, depending on:
- Delivery location
- Distance from our facility
- Carrier availability
- Weather conditions
- Road conditions
- Seasonal demand
While we strive to meet estimated delivery windows, transit times are not guaranteed and may vary due to circumstances beyond our control.
5. Shipping Methods
Due to the size and weight of our products, trailers may be delivered using:
- Professional third-party transport carriers
- Flatbed transportation services
- Tow-away delivery services
- Other specialized freight solutions
Shipping method selection depends on trailer size, destination, and logistics availability.
We reserve the right to choose the most appropriate and efficient shipping method for each order.
6. Delivery Locations
ASV Services ships to eligible service areas within the United States, subject to carrier availability and transportation feasibility.
Customers must provide:
- A complete and accurate delivery address
- Contact information for scheduling
- Access details for delivery location
Delivery locations must be accessible to large transport vehicles. If the location is not accessible, alternative arrangements may be required.
Additional fees may apply for:
- Remote or rural delivery areas
- Restricted access locations
- Expedited delivery requests
- Re-delivery due to failed delivery attempts
7. Delivery Coordination
Before delivery, customers may be contacted by:
- Our team
- The assigned carrier
- A delivery coordinator
Customers are responsible for:
- Being available to receive the trailer
- Inspecting the trailer upon delivery
- Signing any required delivery documentation
If a customer is unavailable at the time of delivery, additional fees may apply for rescheduling.
8. Inspection Upon Delivery
Customers are strongly encouraged to inspect the trailer immediately upon delivery or pickup.
Inspection should include:
- Structural condition
- Tires and wheels
- Lighting and electrical components
- Hitch and coupling system
- Visible damage
If any shipping-related damage is observed:
- Note the issue on the delivery documentation.
- Take photographs of the damage.
- Notify ASV Services within 48 hours of delivery.
Failure to report damage within 48 hours may limit our ability to assist in claims.
9. Shipping Delays
While we strive to meet stated timelines, delays may occur due to:
- Severe weather
- Traffic disruptions
- Carrier scheduling issues
- Supply chain interruptions
- Mechanical issues during transport
ASV Services is not liable for delays caused by factors outside of our reasonable control.
If delays occur, we will make reasonable efforts to communicate updated delivery estimates.
10. Shipping Costs
Shipping costs, if applicable, will be disclosed prior to finalizing your purchase.
Costs may vary based on:
- Trailer size and weight
- Distance from our location
- Delivery method
- Fuel and transportation rates
In some cases, promotional or discounted shipping may be offered at our discretion.
Shipping fees are generally non-refundable once transport has been arranged.
11. Customer Pickup Option
Customers may choose to pick up their trailer directly from our location if permitted.
For customer pickup:
- Full payment must be cleared prior to release
- Required documentation must be completed
- The towing vehicle must be properly equipped
- Proper identification may be required
Customers assume full responsibility for safe transport once the trailer leaves our facility.
12. Risk of Loss
Risk of loss transfers to the customer:
- Upon signed delivery confirmation
- Upon customer pickup from our facility
Once delivery is completed, the trailer becomes the responsibility of the purchaser.
13. Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
ASV Services is not responsible for delays or additional fees resulting from:
- Incorrect addresses
- Incomplete contact details
- Failure to respond to delivery coordination attempts
Additional fees may apply for address corrections or re-routing shipments.
14. Policy Modifications
ASV Services reserves the right to modify this Shipping Policy at any time without prior notice. Updated versions will be posted on our website with a revised effective date.
Continued purchases after updates are published constitute acceptance of the revised terms.
15. Contact Information
For shipping-related inquiries, please contact:
ASV Services
Alabaster, Alabama
Phone: [Insert Phone Number]
Email: [Insert Email Address]
Our team is committed to providing clear communication and professional coordination throughout the shipping process.
Our Commitment
At ASV Services, we understand that timely and secure delivery is an important part of your purchase experience. We are committed to processing orders efficiently, coordinating reliable transportation, and ensuring your utility or heavy trailer arrives in proper condition.
Thank you for choosing ASV Services.
